Recent News



2019 Articles

HLD Investment Proposition Update - Quarter 2 2019
MAY 17, 2019

    Following a review of our fund offering we have decided to close the HLL Schroder Tokyo fund. We have worked with Morningstar to find an appropriate replacement for this fund and Policyholders invested in the HLL Schroder Tokyo fund will have their investments transferred to the new HLL Man GLG Japan Core Alpha fund.

    The fund expenses associated with the Man GLG Japan Core Alpha fund are higher than those associated with the HLL Schroder Tokyo fund and this will result in a fund expense increase of 0.14%. We will be writing to clients invested in HLL Schroder Tokyo fund to outline the change to them. We will also be writing to Financial Advisers that have clients invested in this fund.

    The fund will close on 21st June 2019.


2018 Articles

HLD Investment Proposition Update - Quarter 4 2018
OCT 19, 2018

  • A. HLL European Balanced Fund
  • One of the underlying funds that the HLL European Balanced fund invested into was the Threadneedle European Corporate Bond fund. Threadneedle made the decision to close the Threadneedle European Corporate Bond fund in September 2018. We have therefore worked with Morningstar Investment Management to find a suitable replacement fund and selected the M&G European Corporate Bond fund

    How does this affect you?

    The M&G European Corporate Bond fund has higher charges than the Threadneedle European Corporate Bond fund and as a result the fund expenses for the HLL European Balanced fund will be increasing by 0.04% from 19 October 2018. You do not need to take any action.

    We will be writing to clients invested in these funds to outline the changes to them. We will also be writing to Financial Advisers that have clients invested in these funds.

  • B. Fund Name Changes
  • We would also like to draw your attention to the fund name changes effective from 19 October 2018

    Old Fund Name New Fund Name
    HLL Invesco Perpetual Corporate Bond HLL Invesco Corporate Bond
    HLL Invesco Perpetual Global Bond HLL Invesco Global Bond
    HLL Invesco Perpetual Distribution HLL Invesco Distribution
    HLL Invesco Perpetual Monthly Income Plus HLL Invesco Monthly Income Plus
    HLL Old Mutual UK Alpha HLL Merian UK Alpha

    These changes are as a result of a change in name of the underlying Fund manager. The investment objectives of the funds remain unchanged.


Retirement Risk Warnings
SEP 28, 2018

From 6th April 2015, retirement risk warnings must be given to consumers when accessing their benefits or amending their Pension Income . As a result, our Pension Forms will be changing and will also potentially trigger the completion of a new 'Retirement Risk Questionnaire'.

Please note that where a Planholder's Financial Adviser:

  1. provides advice specific to the transaction being requested
  2. declares this within the form and
  3. submits the form on behalf of their client

a Retirement Risk Questionnaire is not required.

However, if the form for accessing benefits is:

  1. submitted by the Planholder (regardless of whether advice or guidance has been sought)

a Retirement Risk Questionnaire must be completed and submitted with the form.

28th February 2018 – Disruptions expected
FEB 28, 2018

As of 5am, 28th February 2018, a status red weather warning has been issued for Ireland which is expected to last for the remainder of the week. This has caused major disruptions and will result in delays in contacting us by phone or email. We would ask for your understanding during this time and we will endeavour to respond to your query as soon as possible. Once the weather warning is lifted, normal service will resume.

2017 Articles

Hawthorn Life has introduced new identity verification requirements - September 2017
SEP 28, 2017

Hawthorn Life has introduced new identity verification requirements for financial transactions. We will verify an individual’s identity via electronic searches with a professional agency. The searches will be against public and other types of records, for example, the electoral role. They will also check whether an individual has any banking or other credit facilities for identity verification purposes only. The searches will not disclose any financial information about an individual’s affairs or financial status and are solely conducted for the purpose of confirming identity. Hawthorn Life may also require additional identity verification documentation, depending on the circumstances of each individual.

Hawthorn Life makes changes to its Investment Proposition – Quarter 2 2017
JUN 12, 2017

In June 2017 we announced that we were making some changes to the Self Select Fund Range. These changes have now been completed.

Confirmation of this fund change will be posted to policyholders in the coming week.Financial Advisers can obtain policy valuations reflecting this fund change by logging onto the Service Centre above.

IMPORTANT CHANGES TO HAWTHORN LIFE PROCESSING REQUIREMENTS
SEPT 11, 2017

From 27th April 2016 Hawthorn Life will introduce new requirements for all financial transactions in order to enhance security and prevent fraud. Where we don't hold current certified identification documents on file, a new section titled 'Confirming Your Identity' will need to be completed and appropriate certified identification documents provided. This new section is included in all relevant forms.

Should you have any queries regarding this new process, a Frequently Asked Questions sheet has been included at the end of each relevant form. The new forms are available on this website to all registered users.

Hawthorn Life makes changes to its Investment Proposition – Quarter 2 2017
JUN 12, 2017

Following a review of our fund offering we have decided to close the HLL JP Morgan US fund. We have worked with Morningstar to find a replacement for this fund. Policyholders invested in the HLL JP Morgan US fund will have their investments transferred to the new HLL Fidelity American Special Situations fund on July 31st 2017.

We will be writing to clients invested in this closing fund to outline the options available to them. We will also be writing to Financial Advisers that have clients invested in the closing fund.

We would also like to draw your attention to the fund name changes effective from 30th June 2017.

Self Select funds

Old Fund Name New Fund Name
HLL BlackRock Overseas Government Tracker HLL iShares Overseas Government Bond Index Fund (UK)

Within Hawthorn ready-made Portfolios

Old Underlying Fund Name New Underlying Fund Name
BCIF UK Equity Tracker iShares UK Equity Index
BCIF North American Equity Tracker iShares North American Equity Index

Hawthorn Life makes changes to its Investment Proposition - Quarter 1 2017
JAN 03, 2017

We have been advised by The Hartford International Asset Management Company Limited (THIAMCL) that they will be closing the Hartford UK Gilt, Hartford UK Corporate Bond and Hartford Global Bond funds in February 2017. As a result the Hawthorn Life ('HLL') funds that invest in these funds will also close.

Closing FundReplacement Fund
HLL Hartford UK GiltHLL Franklin UK Gilt (new)
HLL Hartford UK Corporate BondHLL Franklin UK Corporate Bond (new)
HLL Hartford Global BondHLL iShares Overseas Government Bond Index Fund (UK) (new)

Policyholders invested in the HLL Hartford UK Gilt Fund will have their investment transferred to the new HLL Franklin UK Gilt. Policyholders invested in HLL Hartford UK Corporate Bond Fund will have their investment transferred to the new HLL Franklin Corporate Bond. Policyholders invested in the HLL Hartford Global Bond will have their investment transferred to the new HLL iShares Overseas Government Bond Index Fund (UK) Fund.

We will be writing to clients invested in the closing funds to outline the options available to them. We will also be writing to Financial Advisers that have clients invested in the closing funds.

The funds will close on 13th February 2017.

2016 Articles

Important information about the HLL Aviva UK property trust fund
AUG 05, 2016

Suspension of Dealing - Impact on Financial Transactions

As you may be aware, Aviva Investors has announced that dealing in the Aviva Investors Property Trust has been temporarily suspended. This means Aviva cannot act on any instructions from us to buy, sell, transfer or switch units in the Trust until further notice.

As the HLL Aviva UK Property Trust Fund is 100% invested in the Aviva Investors Property Trust, Hawthorn Life has temporarily suspended dealing in the HLL Aviva UK Property Trust Fund with effect from 5:00pm on 5 July 2016. As a result, HLL will not be in a position to allow fund switches into or out of the HLL Aviva UK Property Trust Fund.

If you have a policy invested in the HLL Aviva UK Property Trust Fund there may be limitations on certain transactions during the period of suspension. If you require any details please contact our service centre.

We will post updates on this website about any developments concerning the HLL Aviva UK Property Trust Fund so please visit this site regularly for further news.

The matters contemplated in this announcement have no effect on policyholders who are not invested in the HLL Aviva UK Property Fund.

If you have any queries about your financial position as a result of this announcement, you should contact your financial adviser.

Hawthorn Life makes changes to its Investment Proposition - Quarter 3 2016
JUL 25, 2016

Following a review of our fund offering we have decided to close the HLL BlackRock UK Special Situations fund and HLL Schroder UK Smaller Companies fund. We have worked with Morningstar Investment Management (MIM) to find appropriate replacements for these funds and Policyholders invested in the HLL BlackRock UK Special Situations fund will have their investments transferred to the new HLL Liontrust Special Situations fund and those invested in the HLL Schroder UK Smaller Companies fund will have their investment transferred to the new HLL Franklin UK Smaller Companies fund.

We will be writing to clients invested in the closing funds to outline the options available to them. We will also be writing to Financial Advisers that have clients invested in the closing funds.

The funds will close on 19th September 2016.

We would also like to draw your attention to the fund name change for the below fund:

HLL Fidelity South East Asia Fund to HLL Fidelity Asia Fund

Hawthorn Life has taken the decision to replace the Schroder UK Smaller Companies with the Franklin UK Smaller Companies fund within our portfolios.

Notification of Status & Name Change
APR 06, 2016

The laws by which Hawthorn Life is governed have changed and as a result our name and status will be changing from "Hawthorn Life Limited" to "Hawthorn Life Designated Activity Company (DAC)" with effect from 6th April 2016.

This has no impact on Hawthorn Life's legal obligations or regulatory status. Hawthorn Life continues to be authorised by the Central Bank of Ireland and remains regulated by the UK Financial Conduct Authority and Prudential Regulation Authority. Hawthorn Life will continue to honour policy provisions, including guarantees, benefits and all other contractual features, which remain in full force and effect.

2015 Articles

Hawthorn Life Limited makes changes to its Investment Proposition - Quarter 3 2015
SEP 04, 2015

In July 2015 we announced that we were making some changes to the Self Select Fund Range. These changes have now been completed.

Confirmation of these fund changes is being posted to policyholders in the coming week.

Financial Advisers can obtain policy valuations reflecting the fund changes by logging onto the Service Centre above.

More choice and flexibility from April 2015 with regard to Pensions
APR 01, 2015

The 2014 Budget introduced a number of major changes to pension rules around how benefits can be taken from a pension. The way you choose to access your retirement savings is an important financial decision, which will affect your income for the rest of your life.

We have communicated with all Platinum Plan holders and their IFAs in respect of the choices that will be available with Hawthorn Life from 6th April 2015. If you have any questions in relation to the communication received please contact us.

Hawthorn Life Limited makes changes to its Investment Proposition - Quarter 3 2015
FEB 27, 2015

Following a review of our fund offering we have decided to close the HLL Threadneedle UK fund and HLL BlackRock UK Smaller Companies fund. We have worked with Morningstar OBSR to find appropriate replacements for each of these funds. Policyholders invested in the HLL Threadneedle UK Fund will have their investment transferred to the new HLL Investec UK Alpha Fund. Policyholders invested in HLL BlackRock UK Smaller Companies fund will have their investment transferred to the HLL Schroder UK Smaller Companies Fund.

We will be writing to clients invested in the closing funds to outline the options available to them. We will also be writing to Financial Advisers that have clients invested in the closing funds.

The funds will close on 7th September 2015.

We will also be making changes to our ready-made portfolios to reflect the changes outlined above as well as making some changes to the UK Fixed Income sector.

Hawthorn Life Limited makes changes to its Investment Proposition - Quarter 1 2015
JAN 20, 2015

Following a review of our fund offering we have decided to close the HLL Schroder European Alpha Plus fund and HLL Schroder Global Property Securities fund. We have worked with Morningstar OBSR to find appropriate replacements for each of these funds.

Policyholders invested in the HLL Schroder European Alpha Plus fund will have their investment transferred to the new HLL JOHCM Continental European Fund. Policyholders invested in HLL Schroder Global Property Securities Fund will have their investment transferred to the existing HLL BlackRock Sterling Liquidity fund.

We will be writing to clients invested in the closing funds to outline the options available to them.

We will also be writing to Financial Advisers that have clients invested in the closing funds.

The funds will close on 23rd February 2015.

Change to HLL BlackRock European Dynamic Fund - 19th January 2015.
JAN 19, 2015

HLL have lifted the restriction on the HLL BlackRock European Dynamic Fund. This fund is available for selection within the HLL Self Select Fund range from the 19th January 2015.

2014 Articles

Hawthorn Life Limited makes changes to its Investment Proposition
SEP 19, 2014

In August 2014 we announced that we were making some changes to the Self Select Fund Range. These changes have now been completed.

Confirmation of these fund changes is being posted to policyholders in the coming week.

Financial Advisers can obtain policy valuations reflecting the fund changes by logging onto the Service Centre above.

Hawthorn Life Limited makes changes to its Investment Proposition
AUG 8, 2014

Following a review of our fund offering we have decided to close three existing funds and replace them with new funds. We have worked with Morningstar OBSR to find replacements for each of these funds, please see the details below:

Closing Fund Replacement Fund
HLL Schroder UK Alpha Plus HLL Old Mutual UK Alpha (new)
HLL Invesco Perpetual Income HLL Fidelity Moneybuilder Dividend (new)
HLL Invesco Perpetual High Income HLL Fidelity Moneybuilder Dividend (new)

We will be writing to clients invested in the closing funds to outline the options available to them. We will also be writing to Financial Advisers that have clients invested in the closing funds.

The funds will close on 19th September 2014.

Budget 2014 "Increasing pension flexibility"
APR 4, 2014

Budget 2014 has put in place a number of changes which affect the benefits that can be taken from the Platinum Pension Plan as income and taxed lump sums.

Some of these changes took effect from 27 March 2014 and Hawthorn Life has worked to ensure its systems and procedures are updated to account for these additional flexibilities.

More details concerning Budget 2014's announcement on "Increasing pension flexibility" can be found on the UK Government website: https://www.gov.uk

The website location at the time of publishing this message is https://www.gov.uk/government/publications/increasing-pension-flexibility

Please note that Hawthorn Life will not be automatically amending any existing payments being made, as personal circumstances for each Planholder will differ.

We strongly recommend that Platinum Pension Planholders speak with a Financial Adviser to discuss how any changes announced in Budget 2014 may impact them.

Hawthorn Life Limited will continue to monitor developments arising from proposed changes to pension legislation due to take effect from April 2015.

Change in Contact Details - 31st March 2014
Feb 27, 2014

In line with our transformation plan, we have been preparing to outsource our policy administration. Our chosen partner International Financial Data Services ("IFDS"), a leading financial services outsourcing provider, has now successfully developed and rigorously tested a new administration platform. We are excited about this development and believe the standards of service delivery you are accustomed to will now be seamlessly maintained well into the future.

We will transfer our policyholder administration to IFDS on Monday 31st March 2014. As a result, some aspects of how and where you contact us will change from the same date.

  • Our new email address will be: hll@ifdspercana.com

  • Our postal address will change to:

    HLL Customer Service
    P.O. Box 12135
    Chelmsford
    CM99 2DX

Please note that our telephone contact number will remain the same and will not change: 0800 028 7272.

The new email address and postal address are effective from Monday 31st March 2014.

Please continue using our existing contact details until that date.

Over the next number of months we will continue to make further branding changes to our documents and web layout to reflect our new identity and would ask for your patience during this period.

Hawthorn Life Limited Completes Changes to the Self Select Fund Range - February 2014
Feb 18, 2014

In January we announced that we were making some changes to the Self Select Fund Range. These changes have now been completed.

Confirmation of these fund changes is being posted to policyholders in the coming week.

Financial Advisers can obtain policy valuations reflecting the fund changes by logging on to the Service Centre above.

Hawthorn Life Limited Makes Changes to the Self Select Fund Range - February 2014
Jan 10, 2014

Following a review of our fund offering we have decided to close four existing funds and replace them with alternative funds. We have worked with Morningstar OBSR to find replacements for each of these funds, please see the details below:

Closing Fund Replacement Fund
HLL BlackRock UK HLL Threadneedle UK (New)
HLL BlackRock Global Equity HLL Aberdeen World Equity (New)
HLL Fidelity Special Situations HLL BlackRock UK Special Situations (Existing)
HLL Schroder Income Maximiser HLL Schroder Income (Existing)

We will be writing to clients invested in the closing funds to outline the options available to them. We will also be writing to Financial Advisers that have clients invested in the closing funds.

Please note that the HLL Blackrock UK fund will be replaced by the HLL Threadneedle UK fund in our portfolios.

The funds will close on 14th February 2014.

2013 Articles

Change of Ownership.
DEC 13, 2013

In June 2013 we announced that Columbia Insurance Company, a Berkshire Hathaway company, had agreed to buy Hartford Life Limited from The Hartford Financial Services Group.

We are delighted to announce that this sale has now successfully completed having achieved all necessary regulatory approvals.

Policy provisions, including guarantees, benefits and all other features, will continue to be honoured and remain in full effect according to its terms. We will continue to meet all our obligations to policyholders.

Please bear with us as we implement changes to our brand, documentation and website, starting with our new name:

‘Hawthorn Life Limited’

Hawthorn Life Limited continues to be authorised by the Central Bank of Ireland and remains regulated by the UK Financial Conduct Authority and Prudential Regulation Authority. We are also still a fully-subscribed member of the Financial Services Compensation Scheme (FSCS).

Change to HLL BlackRock European Dynamic Fund.
OCT 21, 2013

After 5th November 2013 the HLL BlackRock European Dynamic fund will no longer be available for selection within the HLL self-select fund range. This means policyholders will not be able to switch in to the fund after this date.

As a result of limited capacity within the BlackRock European Dynamic fund, BlackRock are introducing a 1% initial charge on all new investments into the fund from 7th November 2013. The Hartford will no longer be purchasing this fund, as accommodating the new initial charge would result in new investments into the fund being treated differently to existing investments.

Policyholders currently invested in the HLL BlackRock European Dynamic fund can maintain their existing investment.

For those policyholders invested in the Hartford portfolios, the investment in the BlackRock European Dynamic fund will remain. The investment manager will be introducing a second European equity fund, JOHCM Continental European Fund to manage transactions required by the portfolios.

The Hartford Agrees To Sell U.K. Variable Annuity Business To Berkshire Hathaway.
JUN 27, 2013

  • The Hartford to receive cash consideration of $285 million.

  • U.K. variable annuity business had $1.75 billion in assets under management as of March 31, 2013.

Hartford, Conn., June 27, 2013 - The Hartford has signed a definitive agreement to sell its subsidiary, Hartford Life International Limited (HLIL), in a cash transaction to Columbia Insurance Company, a Berkshire Hathaway company, for approximately $285 million. At closing, HLIL's sole asset will be its subsidiary, Hartford Life Limited (HLL), a Dublin-based company that sold variable annuities in the U.K. from 2005 to 2009.

"The Hartford has made significant progress reducing the size and risk of Talcott Resolution's legacy variable annuity blocks and the business unit is now self-sufficient from a capital perspective," said Christopher J. Swift, executive vice president and chief financial officer for The Hartford. "Selling the U.K. business is another meaningful step forward. We are pleased with the outcome of the competitive bidding process, which reflects our criteria of executing transactions on terms that are attractive to The Hartford."

The purchase price is roughly equal to HLL's statutory surplus (calculated under Irish accounting standards) as of March 31, 2013, and is expected to reduce U.S. statutory surplus by approximately $150 million in the second quarter of 2013. In addition, the transaction is expected to result in a net loss of approximately $110 million, after-tax (calculated under U.S. GAAP), in the second quarter of 2013.

The agreement, which is subject to customary closing conditions and regulatory approvals, is expected to close by the end of the year. The Hartford's financial advisor for this transaction is Deutsche Bank, and the company's legal advisor is Sidley Austin LLP.

ABOUT THE HARTFORD

With more than 200 years of expertise, The Hartford (NYSE:HIG) is a leader in property and casualty insurance, group benefits and mutual funds. The company is widely recognized for its service excellence, sustainability practices, trust and integrity. More information on the company and its financial performance is available at www.thehartford.com.

120% GAD change for pensions.
MAR 26, 2013

Legislation changed recently, which affects the way we can calculate and review the maximum amount of income that can be paid from our Platinum Pension Plans.

From 26 March 2013, the maximum amount can be based on a 120% GAD limit.

The Hartford has amended its systems to take account of this change.

The Hartford will not be automatically amending any existing payments being made, as the personal circumstances for each planholder will differ.

We strongly recommend that Platinum Pension Planholders speak with a Financial Adviser to discuss how this change may impact them.

February 2013 Update from our CEO.
FEB 4, 2013

Hartford Life Limited (HLL) is committed to keeping you informed of any developments as they arise within the Company. In our letter of 14th September 2012, we outlined a number of initiatives that we launched and indicated that we would provide additional information when available.

Following our review, we have written to all our policyholders and IFAs to inform them of the changes to our policyholder administration, our product charges and our investment proposition:

Outsourcing elements of policyholder administration

  • We are simplifying our business model by outsourcing our policyholder administration to a third-party specialist provider. This will take in the region of 12 to 18 months to complete.

Product charging structures

  • We have launched a review of our charges across fund expenses, annual management fees and the guarantee charge.

    The first phase involving fund expenses is now complete. From 12th April 2013 we will be increasing our fund expenses across our pension investment funds due to a reduction in the subsidies paid for by HLL. The impact of this change across our pension investment funds will be on average, an increase of 0.16% or £16 per £10,000 fund value per annum.

    For details of our Hartford Platinum Plan and Hartford Trustee Investment Plan (TIP) fund expenses, please click on the link below.
    Platinum & TIP Fund Expenses

    Please note that there will be no change at this time to the charging structure under our Gold or Diamond policies.

Investment proposition changes

  • We have also completed a review of our investment proposition. Specifically, we have analysed the self-select fund offering on our Diamond product. The outcome is that, effective 12th April 2013, we have decided to close a number of funds as they are uneconomic to maintain.

  • A number of other funds across our Hartford Platinum, TIP and Gold products are being replaced, the details of which are included in the table below. These changes will take effect from 12th April 2013.

    Closing Fund Replacement Fund
    HLL BlackRock UK Dynamic HLL Schroder UK Alpha Plus
    HLL Investec American HLL JP Morgan US

    Please click on the link below for a complete list of the funds which will be available from 12th April 2013.
    Platinum/TIP/Gold Fund Listing
    Diamond Fund Listing

HLL will continue to review how we do business to ensure that we meet our long term strategy. Rest assured our commitment to honour our obligations will not diminish.

William Carroll
Chief Executive Officer & President

2012 Articles

Gender Equalisation 21st December 2012.
NOV 21, 2012

The European Court of Justice has ruled that from 21st December 2012 the same treatment must apply to both males and females when calculating pension benefits.

As a result of this change HM Revenue & Customs has updated its guidance about drawdown pensions. Providers must use the same rates for women as for men to determine their maximum drawdown pension

We strongly recommend that Platinum Pension Planholders speak with a Financial Adviser to discuss how this change may impact them.

21st November 2012

Retail Distribution Review 1st January 2013.
OCT 17, 2012

Under the Retail Distribution Review (RDR) the Financial Services Authority recently announced important changes relating to rules around commission payable to Financial Advisers.

Please note that The Hartford will not be facilitating an adviser charging structure in respect of its products.

What do these changes mean?

  • Drawdown commission, as noted in Platinum terms and conditions, under section 1.6, will no longer be available on Hartford Platinum Pension Plans. This change will be implemented on 1st January 2013.
  • Financial Advisers are reminded of their obligations under section 3 of their Agency Agreement with us.
  • Under the RDR changes being introduced, Financial Advisers must notify us when an Advice Point occurs, at which time trail commission will cease.
  • Advice Points that may apply to The Hartford include assigning a Hartford Gold or Hartford Diamond Bond for money or money's worth.

These mandatory legislative changes will have an impact on the terms and conditions of the Hartford Platinum Pension Plan with effect from 1st January 2013.

We have written to all Financial Advisers who are in receipt of commission payments and clients who are impacted by the change to drawdown commission. A copy of the correspondence issued to clients can be viewed by clicking on the link below.

Client RDR Correspondence

Please click on the link below to review the Endorsement outlining these changes. The Endorsement must be read in conjunction with existing terms and conditions and any other Endorsements.

Hartford Platinum - RDR Endorsement Provisions

September Policyholder Letter from our CEO.
SEP 19, 2012

Dear Policyholder / Trustee,

CEO Update

Since our decision to suspend sales in the UK in 2009 the Financial Services industry continues to be challenged by economic conditions. Hartford Life Limited (HLL) will continue to see further changes throughout 2012 & 2013, as we further simplify our business model and product proposition, while maintaining our commitment to honour our policyholder obligations. We are committed to keeping you informed of these developments at HLL and across the wider Hartford group.

As you may be aware, HLL's parent company - Hartford Financial Services Group Inc (HIG) - has recently announced a strategic decision to focus on its Property & Casualty, Group Benefits and Mutual Funds businesses in the United States. As a result, HIG has discontinued sales of its guaranteed individual annuity products there. This is in line with the actions already taken here in the UK and also in Japan, where we suspended the sales of these products in 2009. It is not the intention of HIG to re-open to sales of these products in its various territories.

In order to deliver on the aims of this overall long term strategy, here at HLL we will continue to further simplify our business model and we are currently working on a number of initiatives including:

  • Outsourcing elements of policy administration
  • Re-assessing product charging structures
  • Updating our investment proposition

When the analysis of the above options has been completed and the decisions are made on the most appropriate course of action, we will be contacting all our clients with further details.

In light of the above I would like to reiterate that all of your policy's provisions, including your guarantees, benefits and other features, will continue to be honoured and remain in effect according to their terms and that HLL will continue to honour all our obligations to you.

HLL continues to be regulated by the Central Bank of Ireland and the UK's Financial Services Authority (FSA). We are also still a fully-subscribed member of the Financial Services Compensation Scheme (FSCS).

William Carroll
Chief Executive Officer

Closure of the HLL JP Morgan Cautious Total Return Fund.
JUL 27, 2012

As part of the ongoing management of our investment proposition, a change will take place in the near future.

Fund Changes:

Morningstar OBSR has recently removed its rating for the JP Morgan Cautious Total Return fund. With the exception of our property and liquidity funds, we have only made funds available on our products which have a Morningstar OBSR rating.

As a result of the fund losing its rating, we have decided to close the HLL JP Morgan Cautious Total Return fund. We worked with Morningstar OBSR to find a replacement fund. Our findings were that a direct replacement for this fund was not available. As per our terms and conditions, where a direct replacement fund is not found, your investment in the closing fund is transferred into a more conservative fund. Please see the details below:

Closing Fund                                                                      Replacement Fund

HLL JP Morgan Cautious Total Return                         HLL BlackRock Sterling Liquidity

We will be writing to any clients invested into the closing fund separately to discuss the options available to them.

The fund will close on 14th September 2012.

We will be writing to all our Financial Advisers informing them of the above-mentioned change.

Abolition of Protected Rights (Contracting Out) 6th April 2012.
MAR 7, 2012

Over the past few months, the Government has announced important changes relating to Protected Rights.

Please note that Hartford Platinum planholders with Protected Rights will be directly impacted by these changes.

These changes include:

  1. Ending the practice of 'contracting out' of the State Second Pension on the Protected Rights basis.
  2. The concept of 'Protected Rights' will no longer exist.
  3. Restrictions around what planholders can do with their Protected Rights funds will cease.

To find out more about these changes, please click on the link below for further details.

Abolition of Protected Rights (Contracting Out) 6th April 2012

Please click on the link below to review the Hartford Platinum Policy terms and conditions - Endorsement Provisions 6th April 2012

Hartford Platinum - Endorsement Provisions 6th April 2012

2011 Articles

Hartford Life Limited Makes Changes to the Self Select Fund Range and the Name of the Aegon Ethical Equity Fund.
SEP 12, 2011

As part of the ongoing management of our investment proposition, certain changes will take place in the near future.

Fund Closures:

Following a review of our fund offering we have decided to close three existing funds and replace them with two new funds and one existing fund. We have worked with Old Broad Street Research Ltd (OBSR) to find replacements for each of these funds. Please see details of these changes below:

Closing Fund                                                              Replacement Fund

HLL Schroders UK Mid 250                                    HLL Franklin UK Mid Cap (New)

HLL Fidelity Global Special Situations                 HLL BlackRock Global Equity (New)

HLL JP Morgan Sterling Liquidity                           HLL BlackRock Sterling Liquidity (Existing)

If any clients of Hartford Life Limited are invested in the above funds, we will be writing to them separately to discuss the options available to them.

Fund Name Change:

We will be changing the name of the "HLL Aegon Ethical Equity" fund to the "HLL Kames Ethical Equity" fund. This follows the legal name change of Aegon Asset Management UK plc to Kames Capital plc.

There will be no changes to the investment objectives, operation or management of the fund following this legal name change.

All of the above changes will take place with effect from 7th November 2011.

We will be writing to all our Financial Advisers informing them of the above mentioned changes.

Pension Legislation Changes from April 6th 2011.
FEB 23, 2011

Important changes are being made to pensions legislation and are due for implementation by April 6th 2011. These changes include

  1. Ending compulsory annuitisation at age 75.
  2. New approaches to income drawdown.
  3. Bringing changes to lump sum payments and Government Actuary’s Department figures and reviews.

To find out more about these changes, please click on the link below for further details.

Pension Legislation Changes

Please click on the link below to review the Hartford Platinum Policy terms and conditions - ENDORSEMENT PROVISIONS 10th March 2011

Hartford Platinum - Endorsement Provisions

Hartford Life Limited makes changes to its Self-Select Fund Range, HLL Investec Cautious Managed Fund expenses and Portfolio Funds.
JAN 14, 2011

As part of the ongoing management of our investment proposition, certain changes will take place in the near future to our self-select fund range, HLL Investec Managed Cautious fund expenses and portfolio funds.

Fund Closures:

Following a review of our fund offering, we have decided to close three existing funds and replace them with new funds. We have worked with Old Broad Street Research Ltd (OBSR) to find replacements for each of these funds, please see the table below:

Closing Fund                                                                    Replacement Fund

HLL Investec Global Free Enterprise                            HLL Rathbone Global Opportunities

HLL Schroder Gilt & Fixed Interest                                 HLL Royal London UK Government Bond

HLL BlackRock US Dynamic                                           HLL Investec American

Simply click on the links found at the bottom of this page for both the Rathbone Global Opportunities and Royal London UK Government Bond fund fact sheets.

These links will bring you to the Rathbone and the Royal London websites and provide you with information on the funds that we are adding to our fund range. Please note that Hartford Life Limited has no control over this website and therefore bears no responsibility for the accuracy, content or availability of this external website or that of subsequent links.

The HLL Investec American fund is an existing HLL fund. Simply click on the link found at the bottom of this page for the HLL Investec American fund.

If any clients of Hartford Life Limited are invested in the above funds, we will be writing to them separately to discuss the options available to them.

HLL Investec Cautious Managed Fund - change to the fund expenses:

We have taken the decision to increase the fund expenses on the HLL Investec Cautious Managed Fund. This is as a result of Investec increasing the charges of its Cautious Managed Fund by 0.25% in October 2010.

With effect from 14th March 2011, we will be increasing the fund expenses on the HLL Investec Cautious Managed Fund by 0.25%.

If any clients of Hartford Life Limited are invested in the HLL Investec Cautious Managed Fund, we will be writing to them informing them of the above-mentioned change.

Portfolio Funds:

We are making changes to the fund mix of our Hartford Portfolios. We have worked with the Hartford Investment Advisory Group to ensure that the portfolios continue to reflect the investment objective and risk tolerance levels.

These changes will come into effect from 14th March 2011.

Please click on the link below for a copy of the revised portfolio fund fact sheet.

We will be writing to all Hartford Life Limited clients informing them of the above-mentioned changes.

Rathbone Global Opportunities Fund Factsheet

Royal London UK Government Fund Factsheet

HLL Investec American Fund Factsheet

HLL Portfolio Factsheet

2010 Articles

The Hartford Appoints New CEO Of European Operations.
OCT 8, 2010

I am pleased to announce that Bill Carroll has been named president and CEO of Hartford Life Limited. In this role, Bill will be responsible for all operations in Europe.

Aidan Kidney, previous president and CEO of Hartford Life Limited, has agreed to take on the role of CEO and president of our Japan business.

Aidan was named president and CEO of Hartford Life Limited in August 2009. His strong leadership, strategic mindset, and intellectual curiosity were instrumental in the transformation of HLL. We would like to thank Aidan for his many contributions over the last year and wish him and his family every success in Japan.

Bill Carroll, a five-year veteran at HLL, with responsibility for all legal and compliance matters across Europe will be promoted into the position of CEO and president of Hartford Life Limited.

Bill, a qualified solicitor, joined Hartford Life Limited in April 2005. Before entering financial services he had spent a number of years in private practise with a focus on commercial law. Subsequently he moved to LGT as in house council and then to HSBC group where he spent nine years, ultimately as Commercial Director for HSBC Life Europe Limited

Bill will continue to focus on servicing our existing customers and managing their assets whilst maintaining a strong culture of employee engagement.

Alastair Murray
Customer Service & Operations Director
Legacy Holdings
Hartford Life Limited

Hartford Life Limited Makes Changes to the Self-Select Fund Range, Fund Names and Portfolio Funds.
AUG 3, 2010

As part of the ongoing management of our investment proposition, certain changes will take place in the near future to our self-select fund range, fund names and portfolio funds.

Self-Select Fund Range:

Our fund selection advisers, Old Broad Street Research Ltd (OBSR), have recently removed their rating for the Fidelity European fund. With the exception of our property and liquidity funds, we have only made funds available on our products which have an OBSR rating.

As a result of the fund losing its rating, we have decided to close the HLL Fidelity European fund.  We have worked with OBSR to find a replacement fund in the European (Ex. UK) Equity sector and will now offer the HLL BlackRock European Dynamic fund. This will be available as part of our self-select fund range from 20th September 2010.

Simply click on the link found at the bottom of this page for the BlackRock European Dynamic fund fact sheet. This link will bring you to the BlackRock website and provide you with information on the BlackRock European Fund that we are adding to our fund range. Please note that Hartford Life Limited has no control over this website and therefore bears no responsibility for the accuracy, content or availability of this external website or that of subsequent links.

If any clients of Hartford Life Limited are invested in the HLL Fidelity European fund, we will be writing to them separately to discuss the options available to them.

Fund Names:

We have recently undertaken a review of our fund names, following which we will be making the changes outlined below:

Old Fund Name                                                                    New Fund Name

HLL BGI Cash                                                                      HLL BlackRock Sterling Liquidity

HLL JP Morgan Cash                                                         HLL JP Morgan Sterling Liquidity

HLL Balanced Managed                                                    HLL Balanced

HLL Defensive Managed                                                   HLL Defensive

HLL Cautious Managed                                                     HLL Cautious

These new fund names continue to reflect the investment objective of the underlying fund and will come into effect from 20th September 2010.

Portfolio Funds:

We are introducing an Index Tracking fund to the portfolio funds. The BlackRock UK Equity Tracker fund will be added to the UK Equity sector of each portfolio fund. Please note that the BlackRock UK Equity Tracker fund will not be made available within the self-select fund range.

Introducing the Index Tracking fund will reduce the expenses associated with each of the portfolio funds. We will be passing the full extent of the reduction in expenses on to our clients. These changes will come into effect from 20th September 2010.

Please click on the link below for a copy of the revised portfolio fund fact sheet.

We will be writing to all Hartford Life Limited clients informing them of the above-mentioned changes.

Hartford Portfolio Factsheet

HLL BlackRock European Dynamic Factsheet

Change in Postcode.
MAY 12, 2010

Important - Change in Postcode

Hartford Gold Flexible Investment Bond

Hartford Platinum Personal Pension

Hartford Trustee Investment Plan

Our postcode is changing with effect from 10th June 2010 and we would ask you to update your records to reflect this change.

Please send correspondence to the following address with our new postcode:

The Hartford

Customer Service Team

Level 29

One Canada Square

Canary Wharf

London

E14 5DY

Please ensure that the first line of the address clearly states The Hartford, as otherwise your letter will not reach us.

To ensure that there are no delays in us receiving your correspondence we would ask you to update your records to show the new postcode.

Failing to update your records with the new postcode could result in delays or loss of correspondence sent to us. The Hartford cannot be held responsible for any such delays or loss.

Alteration to freephone service hours.
MAR 19, 2010

With effect from 31st March 2010 we will be changing our freephone service hours to 9.00 a.m. - 5.00 p.m., Monday to Friday excluding public holidays to reflect our current experience of incoming call volumes.

Alternatively you can email us at hll@ifdspercana.com. Our online services are also fully available to all customers. For IFAs, we now offer enhanced paraplanner access.

Valuations Online for both Advisers & Paraplanners.
MAR 3, 2010

As a result of feedback received from a number of Firms, we are delighted to announce that Paraplanners and Administrative Staff can now register for our Adviser Service Centre and avail of all the online services that we offer.

The new service for Paraplanners and Administrators provides:

  • Access to client valuations online, 24 hours a day, 7 days a week.
  • Access to eForms and Product Literature.
  • Access to the books of business for multiple Advisers within a Firm.

This service is available now and provides you with up-to-date information on your book of business in a straightforward and easily accessible way.

We’ve made registering for our new service as easy as possible, just follow the steps below:

Advisers not yet registered:

1. Log on to www.thehartford.co.uk and click on the ‘Login/Register’ button in the Financial Advisers section.
2. Click ‘Register Now’ and follow the simple steps.
3. You will receive an email to confirm that your registration has been successful.

Registered Advisers:

1. Log in to the Advisers Service Centre and click on ‘Manage Paraplanner/Administrator Access’ to approve or remove access requests.

Paraplanners/Administrators:

1. Log on to www.thehartford.co.uk and click on the ‘Login/Register’ button in the Financial Advisers section.
2. Click ‘Register Now’, select ‘I am a Paraplanner/ Administrator’ and follow the simple steps.
3. You will receive online confirmation that your registration has been successful.
4. Once registered, log in to the Advisers Service Centre and click on ‘Manage IFA Relationship’ to register yourself with or remove yourself from an IFA.

February Policyholder Letter.
FEB 12, 2010

As you are aware, 2009 saw a significant number of changes within Hartford Life Limited (HLL). 2010 will continue to be a time of change at HLL, as we further simplify our business model and review our product proposition, while maintaining our commitment to honour our policyholder obligations.

In May, for the reasons we outlined at the time, we suspended new business sales in the United Kingdom. It is not currently our intention to reopen to new business. As a consequence of this and as indicated, we have now closed our London office in Canary Wharf. We continue to maintain our Dublin based service operation which will service your policy and honour our obligations to you. As has been the case to date, we continue to be authorised by the Irish Financial Regulator and regulated by the UK’s Financial Services Authority (FSA).

A number of policyholders have queried whether the closure of our London office has any bearing on the protection afforded to their policies by the Financial Services Compensation Scheme (the “FSCS”). It is the understanding of Hartford Life Limited that the closure of our office does not impact upon our policyholders’ protection under the FSCS in any way and Hartford Life Limited continues to be a fully subscribed member of the FSCS.

As you will be aware from previous correspondence, in October 2009 we announced our intention to reduce our fund range and to make changes to the composition of our Portfolio Funds. These actions were taken with advice from our Fund Selection Advisors, Old Broad Street Research, and Portfolio Advisors, the Hartford Investment Advisory Group, who replaced Ibbotson Associates during 2009. In taking these actions we have been careful to ensure that, whilst the number of funds available within our products is reduced, an appropriate fund range remains and also that asset allocations of the portfolios remain appropriate.

Also, please note that, at our request, HLL will no longer be rated by Standard and Poor’s (S&P). This rating was obtained originally as an aid to the marketing of our products and as such is no longer required by HLL.

Finally, please be assured that Hartford Life Limited remains committed to honouring all its obligations with respect to your policy and shall continue to keep you informed of any developments as they arise within the Company.

Minimum Pension Age Rises From 50 to 55.
JAN 12, 2010

Due to legislative changes, the age at which someone can crystallise their pension will rise from 50 to 55.  Where a person is impacted by the change, that person is likely to be prevented from taking tax free cash and an income from their pension plan before their 55th birthday.  This, in turn, could force a person to alter their retirement plans.

This legislation will come into effect from 6 April 2010 and will impact customers aged between 50 and 54 inclusive. The changes being made mean that any customer in this age range with uncrystallised funds in their Platinum plan, will not be allowed to crystallise funds after 5 April 2010 until they reach age 55.

Hartford Life Limited is highlighting the importance of IFAs acting now to proactively contact clients who may be affected by the 2010 change.

The Hartford is conscious that some customers affected by this change may choose to crystallise some or all of the funds contained in their pension plan on or before 5 April 2010.

In order to ensure that any such request will be processed on or before 5 April 2010, The Hartford must receive a fully completed original “Application for Hartford Platinum Income Withdrawal/Tax Free Cash” form, together with any relevant enclosures, (the “Application”) on or before Friday, 26 March 2010.  Applications received after 26 March may not be processed on or before 5 April 2010.  Applications that are impacted by the change to the minimum retirement age cannot be processed after 5 April 2010 as this is prohibited by legislation.

Failing to meet this deadline could have serious implications for a customer that is impacted by the change to the minimum retirement age.  It would therefore be prudent to send any Application to us well in advance of 26 March.  By the same token, extra care should be taken to ensure that any Application submitted has been fully and correctly completed and that all necessary enclosures have been included.

Please note that The Hartford will not be contacting any customers directly about the change to the minimum retirement age.

Link to Application for Hartford Platinum Income Withdrawal/Tax Free Cash form