Post 31/12/2020, Hawthorn Life is not proposing to make any changes to how we service your policy. We intend to continue to honour our obligations and commitments to clients.
Hawthorn Life DAC is an Irish insurance company incorporated in Dublin, Ireland. We are committed to ensuring that we are able to administer our policies and paying regular income and claims in line with the new UK/EU relationship and the emerging UK regulatory environment. You can be assured that we are a strong, secure organisation and that we have our customers’ best interests at heart.
We are not proposing to make any changes to how we service your policy as a consequence of Brexit. We will continue to be authorised and regulated by the Central Bank of Ireland and by both the UK Financial Conduct Authority and Prudential Regulation Authority. In practical terms, we are not planning any changes to our processes or to the customer services which we provide to you. Hawthorn Life will continue to administer your policy, make regular income payments and pay all valid claims. Your policy will continue to be governed by English law.
We would like to take this opportunity to reassure you that our focus on servicing your policy and paying claims will not change post 31/12/2020. You will still be able to exercise the options on your policy in line with your Terms and Conditions and we will continue to administer it as we do now.
In March 2021 we announced that we were making some changes to our investment proposition. These changes have now been completed.
Confirmation of these fund changes will be posted to all impacted policyholders in the coming week.
Financial Advisers can obtain policy valuations reflecting this fund change by logging onto the Service Centre above.
For more information on the funds currently available, please click on 'Pensions' or 'Investment Bonds' in the header banner.
Hawthorn Life continues to monitor the ongoing Covid-19 (Coronavirus) situation and is reviewing Government public health guidelines as they become available.
Whilst our staff predominantly continue to work from home, we are currently working on developing a safe return to work programme.
Hawthorn Life remains committed to fulfilling our obligations and honouring our products’ terms and conditions including making any payments due to you. We also strive to deliver our services to our usual operating standards despite the impact of the Covid-19 restrictions.
The safety and wellbeing of all our employees, clients, and communities as a whole continues to be our priority as well as ensuring our critical business functions remain operational. Thank you for your patience and continued support during this time.
Our customer service team is available to help and support you as usual.
Before you make any decisions, we would strongly recommend you speak to your Financial Adviser. If you do not have a financial adviser, you can find one in your area by visiting https://www.unbiased.co.uk. Please note that seeking guidance or advice is a key part of protecting yourself and your family when making any important decision.
We encourage you to take advantage of Pension Wise which is a free and impartial service set up by HM Treasury to help you to understand what your options are for taking the benefits from your Pension. You will be able to get help on the Pension Wise website, over the phone or face to face about the following:
To find out more information about this new service please visit https://www.gov.uk/pensionwise. Alternatively, phone or face to face meetings can be arranged by calling 0800 138 3944 between 8am and 8pm, Monday to Friday.
You can find more information about the changes introduced by the 2014 budget by visiting: