COVID-19 Update

Hawthorn Life continues to monitor the ongoing Covid-19 (Coronavirus) situation and is reviewing Government public health guidelines as they become available.

Whilst our staff predominantly continue to work from home, we are currently working on developing a safe return to work programme.

Hawthorn Life remains committed to fulfilling our obligations and honouring our products’ terms and conditions including making any payments due to you. We also strive to deliver our services to our usual operating standards despite the impact of the Covid-19 restrictions.

The safety and wellbeing of all our employees, clients, and communities as a whole continues to be our priority as well as ensuring our critical business functions remain operational. Thank you for your patience and continued support during this time.

Our customer service team is available to help and support you as usual.

HLD Investment Proposition Update – Quarter 2 2020

In May 2020 we announced that we were making some changes to our investment proposition. These changes have now been completed.

Confirmation of these fund changes will be posted to policyholders in the coming week.

Financial Advisers can obtain policy valuations reflecting this fund change by logging onto the Service Centre above.

Financial Advice

Before you make any decisions, we would strongly recommend you speak to your Financial Adviser. If you do not have a financial adviser, you can find one in your area by visiting Please note that seeking guidance or advice is a key part of protecting yourself and your family when making any important decision.

Pension Wise. Your Money. Your Choice

We encourage you to take advantage of Pension Wise which is a free and impartial service set up by HM Treasury to help you to understand what your options are for taking the benefits from your Pension. You will be able to get help on the Pension Wise website, over the phone or face to face about the following:

  • what you can do with your pension pot;
  • the different pension types and how they work; and
  • what is tax-free and what is not.

To find out more information about this new service please visit Alternatively, phone or face to face meetings can be arranged by calling 0800 138 3944 between 8am and 8pm, Monday to Friday.

Other useful links

You can find more information about the changes introduced by the 2014 budget by visiting: