COVID-19 Update

Hawthorn Life is closely monitoring the rapidly evolving COVID-19 (Coronavirus) situation and has initiated plans to minimise any business disruption as a result.

Our ability and capacity to deliver our services to our usual operating standards will be tested over the coming weeks and months as we deal with the effects of the growing threat. Hawthorn Life remains fully committed to fulfilling our obligations and honouring our products’ terms and conditions and this includes making payments due to you.

Our policy administration team is fully functional and our staff and business partners have the necessary technology to work securely from multiple locations including their homes and are available to deal with your queries by email.

The safety and wellbeing of all our employees, clients, and communities as a whole is our priority as well as ensuring our critical business functions remain operational. Thank you for your patience and continued support during this time.

Financial Advice

Before you make any decisions, we would strongly recommend you speak to your Financial Adviser. If you do not have a financial adviser, you can find one in your area by visiting Please note that seeking guidance or advice is a key part of protecting yourself and your family when making any important decision.

Pension Wise. Your Money. Your Choice

We encourage you to take advantage of Pension Wise which is a free and impartial service set up by HM Treasury to help you to understand what your options are for taking the benefits from your Pension. You will be able to get help on the Pension Wise website, over the phone or face to face about the following:

  • what you can do with your pension pot;
  • the different pension types and how they work; and
  • what is tax-free and what is not.

To find out more information about this new service please visit Alternatively, phone or face to face meetings can be arranged by calling 0800 138 3944 between 8am and 8pm, Monday to Friday.

Other useful links

You can find more information about the changes introduced by the 2014 budget by visiting: