Essential Maintenance – 29th May 2020

Due to essential maintenance on the 29th May 2020 you will be unable to log into your account or register as a new user whilst the maintenance is being carried out.

Normal services will resume once the maintenance is completed.

If you need further assistance please don’t hesitate to contact us by phone on 0800 028 7272 or via email

COVID-19 Update

Hawthorn Life is closely monitoring the rapidly evolving COVID-19 (Coronavirus) situation and has initiated plans to minimise any business disruption as a result.

Our ability and capacity to deliver our services to our usual operating standards will be tested over the coming weeks and months as we deal with the effects of the growing threat. Hawthorn Life remains fully committed to fulfilling our obligations and honouring our products’ terms and conditions and this includes making payments due to you.

Our policy administration team is fully functional and our staff and business partners have the necessary technology to work securely from multiple locations including their homes and are available to deal with your queries by email.

The safety and wellbeing of all our employees, clients, and communities as a whole is our priority as well as ensuring our critical business functions remain operational. Thank you for your patience and continued support during this time.

HLD Investment Proposition Update – Quarter 2 2020

Hawthorn Life continually reviews its fund offering to ensure it remains fit for purpose.

Following our latest review we have decided to close the HLL Invesco Global Bond fund, the HLL ASI Global Equity fund and the HLL Fidelity American Special Situations fund. We have worked with Morningstar investment Management to find appropriate replacements for these 3 funds, details of which are below:

Closing Funds Replacement Funds
HLL Invesco Global Bond transferring to HLL M&G Global Macro Bond
HLL ASI Global Equity transferring to HLL Fidelity Global Special Situations
HLL Fidelity American Special Situations transferring to HLL JP Morgan US Equity Income

We will be writing to clients invested in the closing funds to outline the options available to them. Financial Advisers that have clients invested in the closing funds will also receive correspondence in relation to the changes.

The above 3 funds will close on 19th June 2020 and the 3 replacement funds will be available for self-selection from the 22nd June 2020.

We would also like to make our customers aware of a fund name change:

  • HLL Investec UK Alpha is being renamed to HLL Ninety One UK Alpha

This fund name change will also be effected on 19th June 2020.

Financial Advice

Before you make any decisions, we would strongly recommend you speak to your Financial Adviser. If you do not have a financial adviser, you can find one in your area by visiting Please note that seeking guidance or advice is a key part of protecting yourself and your family when making any important decision.

Pension Wise. Your Money. Your Choice

We encourage you to take advantage of Pension Wise which is a free and impartial service set up by HM Treasury to help you to understand what your options are for taking the benefits from your Pension. You will be able to get help on the Pension Wise website, over the phone or face to face about the following:

  • what you can do with your pension pot;
  • the different pension types and how they work; and
  • what is tax-free and what is not.

To find out more information about this new service please visit Alternatively, phone or face to face meetings can be arranged by calling 0800 138 3944 between 8am and 8pm, Monday to Friday.

Other useful links

You can find more information about the changes introduced by the 2014 budget by visiting: